Service and Support

I. Introduction

Noetix Robotics respects and protects user privacy and is committed to providing safe and reliable products and services. This policy details the measures and specifications regarding the collection, storage, use, sharing and protection of personal information while you use our robot products and services. Please read it carefully to understand how your personal information is handled so that you can make informed decisions when necessary.

II. Scope of Application

This privacy policy applies only to the products of Noetix Robotics Robot that you purchase for personal use and not for resale. Regardless of the channel through which you obtain and use our products and services, you are bound by this policy.

III. Policy Implementation

When you start using Noetix Robotics's products or services, it is deemed that you have fully read, understood and agreed to all terms and conditions of this privacy policy. If you do not agree with the contents of this policy, please refrain from using our products and services.

IV. Collection of Personal Information

1. Information Provided Actively
   （1）Identity Identification Information: During the process of registering an account, purchasing products or obtaining after-sales support, you need to provide us with information such as your name, phone number, email address and ID number. This information is used to accurately identify your identity and facilitate us in providing personalized services.
   （2）Financial Information: When purchasing products, you may need to provide your bank card number and third-party payment account to ensure the security and accuracy of the payment process. We will strictly encrypt and safeguard this information to prevent leaks.
    
2.  Information Collected Automatically by the System
   （1）Product Usage Log Information: To enhance product performance and user experience, the system automatically records relevant logs of your product usage, such as function operation records, error reports, usage frequency and duration. Analyzing these logs helps us promptly identify and resolve product issues, providing you with a more stable and smooth user experience.
   （2）Device and Network Information: When your device accesses Noetix Robotics's products or services, we collect configuration information such as device model and operating system version, as well as IP address, access time and location information. The former ensures compatibility between the product and your device, while the latter is used for network security monitoring, protecting against attacks and providing localized services based on your location.
   （3）Content Sharing Information:If you share text, images or other content while using the product or service, we will collect this information. For example, images of creative robot gameplay or textual experiences shared in the product community enrich the product ecosystem, promote user interaction and provide references for product improvement and innovation.

V. Purpose of Information Use

1. Identity Verification and Security Assurance
   We use the identity information collected to verify your identity, effectively prevent fraudulent activities and ensure that only authorized users can access and use our products and services.
2. Service Optimization and Personalized Experience
   By conducting in-depth analysis of product usage logs, user feedback and other information, we can gain a comprehensive understanding of the strengths and weaknesses of our products during actual use. Based on these insights, we can carry out targeted product optimization and innovation, continuously introducing new features and services and improving the performance and experience of existing features to adapt to the ever-changing user needs, providing you with higher-quality and more satisfying products and services.
3. Compliance Operation and Legal Adherence
   Noetix Robotics strictly adheres to applicable laws and regulations, collecting necessary personal information to fulfill legal obligations and ensure the legality and compliance of the company's business operations. In certain cases, we may need to provide relevant information to law enforcement agencies, regulatory authorities or other authorized entities as required by law. For example, in the context of criminal case investigations, tax audits and other legal procedures, we will provide necessary information in accordance with the procedures and requirements outlined by law.
4. Marketing and User Feedback
   User Research and Feedback Collection: We highly value your opinions and suggestions regarding our products and services; therefore, we may invite you to participate in various product or service surveys. By collecting your feedback, we can understand your experience and needs during the usage process, identify existing problems and make targeted improvements and optimizations. Every piece of feedback you provide is crucial to us; it will directly influence our future product development direction, service strategy adjustments and overall business growth.

VI. Information Storage and Protection

1. Data Protection Process
   We have established a comprehensive data protection process and management system, instituting strict norms and approval processes for information collection, storage, usage and sharing. All employees involved in personal information processing must regularly undergo data security training to enhance their security awareness and compliance levels, strictly adhering to the company's data protection policies to prevent information leakage due to human negligence.
2. Response to Security Incidents
   Despite rigorous security measures, complex network environments may still trigger security incidents. Once incidents such as personal information leakage occur, we will immediately initiate an emergency response plan. On one hand, we will swiftly contain the incident to minimize its impact on you; on the other hand, we will, in accordance with laws and regulations, promptly inform you of the nature of the incident, its scope of impact, the remedial measures taken and our recommendations for addressing the situation, while actively cooperating with relevant departments to fully protect your rights.
    

Ⅶ. Information Sharing Restrictions

1. General Principles
   Noetix Robotics prioritizes the protection of your personal information privacy, adhering to the principle of minimization and only sharing information with third parties when necessary. We take the security and compliance of information sharing with third parties very seriously, ensuring that third parties also comply with strict data protection regulations and implement appropriate security measures to protect your personal information. Without your explicit consent, we will not sell, lease or otherwise disclose your personal information to unrelated third parties.
2. Information Sharing in Specific Situations
   （1）Internal Business Collaboration Sharing: To achieve internal business collaboration and efficient management, your personal information may be shared within Noetix Robotics. For example, the sales department may share order information with the after-sales department and the R&D department may reference user feedback to improve product design. Internal sharing follows strict protective regulations, implementing access controls and permission management and requires internal personnel to strictly comply with the company's data protection policies, prohibiting the use of information for any unauthorized purposes.
   （2）Sharing During Business Transfers: If Noetix Robotics undergoes significant changes such as the sale or merger of the business, your personal information may be transferred to the assignee. We require the assignee to adhere to data protection standards that are equally strict as those in this policy, to reasonably inform you prior to the transfer about the assignee's information, the types of information being transferred and your rights, fully ensuring the security and compliance of the information and safeguarding your rights.
   （3）Legal Disclosure Requirements: We may disclose your personal information under the following circumstances, in accordance with legal requirements, regulations, court orders, government regulatory demands or other legal procedures:
   · Assist law enforcement agencies in investigating and preventing crimes, such as online fraud and intellectual property infringement cases.
   · Fulfill legal obligations as mandated by laws or court judgments and rulings, such as in civil litigation and arbitration procedures.
   · Respond to legitimate requests from government departments, such as tax audits, safety inspections and market regulation.
   · Protect the legitimate rights and interests of Noetix Robotics, such as debt repayment, dispute resolution and asset security. Ensure that the scope of disclosure is minimized and operate strictly according to legal procedures. When compelled to disclose, detailed records of relevant information will be maintained and you will be promptly notified where legally permissible, except where prohibited by law.
   · When carrying out the aforementioned compulsory disclosures, we will maintain detailed records of the content, time, reasons and recipients of the information disclosed and, within the limits allowed by law, promptly inform you of relevant circumstances, unless legally prohibited from doing so.

VIII. Your Rights

1. Right of Access and Correction
   You have the right to access your personal information at any time. If you find it to be inaccurate or incomplete, you may request corrections through official channels. We will process feedback in a timely manner and may verify your identity during the process.
2. Right to Deletion of Data
   When in compliance with regulations, you may request the deletion of your personal information. However, if it needs to be retained for compliance or business interests, immediate deletion may not be possible; we will handle it as soon as possible and explain the reason.
3. Right to Refuse Marketing Communications
   If you do not wish to receive marketing information, you can inform us of your desire to unsubscribe through the unsubscribe link, by replying to the instructions or by contacting customer service. We will promptly stop sending and ensure effective recording of the execution.
4. Right to Limit Information Sharing
   You may request to limit information sharing. We will assess and strive to meet your request, but it may affect certain functionalities of products or services and we will provide prior notice.
5. Protection of Minors
   Individuals under the age of eighteen must use the products or services under the guidance and consent of a guardian. We do not knowingly collect information from minors and any inadvertent collection will be deleted immediately. We will take measures to prevent minors from registering and using the services on their own.

IX. Applicable Law and Policy Revisions

1. Applicable Law
   This privacy policy is governed by the laws of mainland China. If you are located in other countries or regions, your personal information processing activities when using Noetix Robotics's products or services may also be subject to local laws. In such cases, this policy does not exclude or limit any rights you have under local laws. If any clause of this policy conflicts with applicable laws, the applicable laws shall prevail, but other clauses shall remain valid.
2. Policy Revisions
   As business develops, legal regulations change and technology updates, we may timely revise this privacy policy. The revised policy will be published on our official website and, when appropriate, will be communicated to you via email, internal messaging, in-app notifications or other prominent means. If the revised policy results in a substantial reduction of your rights under this policy, we will notify you in advance before the revisions take effect, providing you with a reasonable time to consider whether to continue using our products and services. If you continue to use our products or services after the revisions become effective, it indicates your agreement to abide by the revised privacy policy. Please review this policy regularly to stay informed about the latest privacy protection measures and your rights.
    

X. Contact Us
If you have any questions, suggestions or complaints regarding this privacy policy or if you need to exercise your related rights, please call the official hotline at 4000969300 or send an email to: noetix-robotics@noetixrobotics.com.

Before obtaining after-sales service, if you have any questions related to privacy, please feel free to contact us. We will gladly answer your questions and assist you in resolving any issues.